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Jan 4
Customer Service Woes Continue to Drag US Airways Down

"We know you have a choice when you fly. Your baggage handlers of US Airways suggest you use it!!!"

This note was found in luggage by a passenger who received their luggage late.  US Airways officials are saying that one bad individual unfortunately reflects badly on the rest of the 36,000 other hard working employees at the airline. 

baggage handlerSpokesperson Joe Tiberi for the International Association of Machinists said that despite the difference in pay between former America West and old US Airways employees they do not believe issues from the merger should be resolved this way.

Along the same lines, US Airways employees will not be receiving the $100 bonus for on-time and mishandled bags.  The carrier which had been on their conservative target of 60 percent of flights pushing back on-time and fewer than 7 mishandled bags per 1,000 fell below that target. 

During the Christmas week, the airline had mishandled bag reports over 10 per 1,000 and even one day of 15 per 1,000. 

Let’s hope that 2008 is better for the airline and their passengers… or the few that remain. 

AZCentral 

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