Another swing and another miss for United and their lackluster customer service. The airline’s customer service has been in a tailspin the last few years after staffing cut backs and various other points have cost the airline dearly. The airline is alienating some of their most critical customers. United has implemented several policies that have had even premier fliers enraged. First it was the change in E+ policy. Then it was the elimination of the snacks. 
Then it was their pathetic devaluation of their frequent flier program. United once said it was a premium carrier, now I see them sinking faster than any other airline. Mark at UpgradeTravelBetter explains the situation clearly.
The only problem...not once where the special boarding queues used. If United is going to pay to have these special boarding areas at a majority of their gates they should be using them.
United is also facing a boycott from some other aviation enthusiast. More than 1,700 AOPA members have written United Airlines in response to an e-mail campaign that urged its frequent fliers to support FAA funding changes, including user fees. This is the second time that United has upset elite passengers; the first came in their printed Hemispheres Magazine.
But United is not the only airline with issues. Northwest is also facing souring customer service relations with their passengers. American, Continental and US Airways have also printed in their magazines in support of user fees, something that AOPA members might have something to say about.
Comment Preview